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Privacy and cookie statement

In this privacy and cookie statement, (i) ‘we’ means: Videowise BV, with registered office at 3900 Overpelt, Willem IIstraat 59 and registered with the Crossroads Bank for Enterprises under number 0713.684.329, tel. +32 11 40 32 92, e-mail:, and derivatives and (ii) ‘you’: any natural person who uses our website and / or our online platform. This privacy and cookie statement is also available online on our website.

Personal data

1. Protection of personal data

Personal data: all information about an identified or identifiable natural person; an identifiable person is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more elements characteristic of the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.

We attach the necessary importance to respecting and protecting your privacy and the confidentiality of your personal data. The purpose of this privacy and cookie statement is to inform you about the modalities associated with the use of personal data and about the protection rules that have been set to safeguard the confidentiality of this personal data.

We are committed to using personal data discreetly and protecting its confidential and private nature. All this in accordance with the General Data Protection Regulation (GDPR), the Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data (as amended) (hereinafter ‘the Law of 8 December 1992’) and the other relevant legal regulations in force. We have taken legal and technical precautions to the best of our ability to avoid unauthorized access to and use of your personal data. Where it is impossible to fully guarantee security, we will provide appropriate technical and organizational measures to protect personal data.

2. Which personal data are collected, why and for what purposes?

Processing: an operation or a set of operations relating to personal data or a set of personal data, whether or not performed by automated processes, such as collecting, recording, organizing, structuring, storing, updating or changing, requesting, consulting, using, providing by forwarding, distributing or otherwise making available, aligning or combining, shielding, deleting or destroying data.

“Confidential processing” means that we process personal data confidentially in accordance with the legal regulations applicable in Belgium, in particular the General Data Protection Regulation (GDPR) and the Law of 8 December 1992.

You are free to visit our website and collect necessary information about our services, without providing us with any personal data.

We can process the personal data of the following data subjects (eg: visitors to this website, customers, customer contacts, etc.). We can process the following personal data of the data subject (e.g. name, first name, national register number, telephone number, address, e-mail address, account number, image, family composition, education, position, etc.) on the basis of the following legal grounds (consent of the data subject, necessity for the performance of the agreement, legal obligation, protection of vital interests, task of public interest or legitimate interest) for the following purposes (e.g. to comply with legal obligations (customer management, etc.), in order to be able to perform the agreement, to provide the data subject with informative news reports about the company, to improve the quality of services or information, etc.):

Naam, voornaam, adres, telefoonnummer, gsm-nummer, e-mailadresWettelijke verplichtingBeheer van klantendossiers
Naam, voornaam, adres, e-mailadres, btw-nummerWettelijke verplichtingUitsturen van facturen
Naam, voornaam, adres, telefoonnummer, gsm-nummer, e-mailadresNoodzakelijkheid voor de uitvoering van een overeenkomstOm de overeenkomst tussen partijen naar behoren te kunnen uitvoeren
Naam, voornaam, adres, telefoonnummer, gsm-nummer, e-mailadres, voorkeuren, etc.Noodzakelijkheid voor de verwerking van een aanvraagOm de aanvraag naar behoren te kunnen beantwoorden
E-mailadresToestemming van de betrokkeneVoorzien van informatieve nieuwsberichten

By providing personal data, the data subject grants express consent to process that data for the above purposes. The data subject has the right to withdraw the consent given, insofar as the processing is based solely on the consent of the data subject.

The data subject also expressly agrees that the personal data may be communicated to the following recipients within the European Economic Area within the framework of the processing and in accordance with the legal provisions:

Creatic BV
Stationsstraat 51 box 2 – B-3910 Pelt
Tel .: +32 11 49 42 94 – Email:
VAT: BE 0641.680.536

We guarantee that these recipients will take the necessary technical and organizational measures to protect the personal data. If the data subject does not want the personal data to be transferred to third parties and the processing is based solely on the data subject’s consent, the data subject can oppose this either at the time when the data subject provides the personal data or at any time by means of his right of objection or his right to erasure.

The retention period of the personal data with us is six months. At the end of this period, the personal data will be automatically deleted from the system. The personal data processed for personnel management will be kept for the period necessary to comply with legal requirements (including in the field of accounting and social legislation). If we wish to continue to use the personal data after the retention period has expired, we will request permission for this again.

3. Your rights

In accordance with the applicable regulations, you have a legal right, upon simple request, to free access to your personal data in order to supplement, correct, amend, delete or transfer it. You also have the right to object free of charge to the processing of your personal data for purposes such as direct marketing upon simple request.

More specifically, the data subject has the following rights in accordance with the applicable regulations and under the applicable conditions:

Right of access: the data subject always has the option to request access to his personal data (incl. Processing purposes, categories of personal data, expected storage period).
Right to rectification: the data subject always has the option to have his personal data corrected or supplemented.
Right to erasure: the data subject has the option, under certain conditions, to request the deletion of his personal data upon simple request free of charge.
Right to restriction of processing: the data subject has the option, under certain conditions, to request a restriction of the processing of his personal data with regard to the future.
Right to object: the data subject has the option, under certain conditions, to file an objection to the processing of his personal data for direct marketing purposes, among other things.
Right to portability: the data subject has the option to obtain his personal data in a structured, commonly used and machine-readable form and to transfer it to third parties.

If you wish to exercise any of these rights, you can contact us in writing using the above contact details. We will contact you within 30 days of your request.


1. Storing cookies

We strive to inform you clearly about how cookies are used on our websites and how they are stored on your device (computer, tablet, smartphone, etc.) in order to make your visit to our websites more pleasant and better off. match your needs and preferences.

2. What are cookies and why do we use cookies?

Cookies are small data or text files that are placed and stored on your computer or mobile device when you visit a website. Cookies help us to optimize your visit to our website by performing a number of useful tasks, such as improving the security of a website and the general user experience. For example, the website can remember the pages you have visited and your preferences (such as username, language, font size and other preferences) so that you do not have to enter them again every time you visit the website. Other cookies must allow an analysis of information such as the number of visits to a website. Still other cookies are used for marketing purposes.

To make optimal use of our website, it is therefore advisable to activate and / or accept cookies on your computer or mobile device. Without cookies enabled, we will not be able to guarantee you a smooth visit to our website, as there is a chance that your visit will be interrupted or delayed and that you will not be able to access or use certain parts of a website. If you nevertheless wish to delete or block the cookies, you can adjust your browser settings.

Although most internet browsers are set by default to accept cookies, you can delete the cookies already placed and restrict or block the placement of new cookies by adjusting your browser settings. The way in which the browser settings can be adjusted differs per browser. More information about your browser settings can be found at or in the “Help” menu of your internet browser.

If you delete or block cookies, this means that you will then have to reset your preferences with each visit and that some parts of the website will not work (properly).

3. Which cookies do we use?

Our websites use [session-based cookies (temporary cookies that disappear as soon as you close the browser) and permanent cookies (cookies that remain on your computer even after you have closed the browser)] for the following purposes: [Processes: Allow process cookies the website function and provide services you expect, such as navigation, access to secure areas, etc. Since the website would not function properly without these cookies, the process cookies are essential.] [Preferences: The preference cookies allow the website to match your preferences with the website, such as language, font size, etc. These cookies are not necessary, but they improve the user experience, as you do not have to enter your preferences again and again.] [Security: The security cookies are used to authenticate you, fraudulent use prevent login data, protect user data, etc. These cookies are essential to our b Secure websites.] [Advertising: The advertising cookies tailor the advertisements that appear on a website to you by collecting certain information about you, such as the types of websites you visited, choices made by you on websites, etc. This information is used to determine which ads appear. We work with the following advertising partners:

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-7329

Facebook Ireland Limited
4 Grand Canal Square, Grand Canal Harbour Dublin 2, Ireland
VAT Reg. No. IE9692928F

Hotjar Ltd, Level 2
St Julians Business Centre,
3, Elia Zammit Street
St Julians STJ 1000, Malta, Europe

][Performance: The performance cookies collect information about how you interact with a website. This information includes the pages you visit most often, your activity on the website and how often you return. This collected data is normally used anonymously and analyzed (using Google Analytics) for statistical purposes with a view to improving the website and the browsing experience.

If you do not want data about your website visit to be passed on to Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on ( ]


Any questions?

We are responsible for the processing of your personal data. If, after reading this privacy and cookie statement, you have any questions or comments about the protection of your personal data or about cookies, you can contact us using the contact details above. We will contact you within 30 days of your request.

For additional information regarding the protection of personal data, you can contact the Commission for the protection of privacy at 1000 Brussels, Drukpersstraat 35, tel: 02 / 274.48.00, e-mail:, www.